Tags > Amaze Every Customer Every Time
By Shep Hyken Shep Hyken The secret to gaining a competitive edge lies in customer service—for any type of business, in any economy and in any market. If another company in your market sells the same product or service that you do, then an offer of a higher level of service can draw customers to you. This holds true even if the customer has to drive farther, wait longer or spend more.
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