ANA Brand Activation Relationship Marketing @ Nordstrom (Members Only Conference)

Begins:Friday, November 2, 2018 at 8:15am
Ends:Friday, November 2, 2018 at 4:00pm

1600 7th Avenue
Seattle, WA 98101

Registration Pricing
    Client-Side Marketer Marketing Solutions Provider Gold Marketing Solutions Provider Silver Associate Individual Nonmember
  Members Only Conference $0 $250 $350 N/A N/A

register now

Friday, November 2, 2018



General Session


Relationship Building with Nordstrom

Dave Sims will discuss Nordstrom’s strategy for building customer relationships with its catalog, e-mail, and direct mail marketing. He will also talk about the new Nordy Club loyalty program.

Dave Sims

Vice President of Marketing, Analog & Retention Overhead



Sparking Multi-Way Consumer Relationships with Personalization and Branded Communities

There’s no doubt that CRMs, loyalty programs and third-party social media are a critical part of a marketer’s brand strategy. However, for many brands, these have become nothing more than a one-way push to the consumer, with no feedback or conversation in return. These conversations also lack personalized engagement, which ultimately drives lasting loyalty. In a crowded loyalty space, marketers must rethink consumer relationships and how to turn them into meaningful, two-way communication with each individual. Discover how brand marketers at naturally friendly toothpaste brand hello created their branded community hello friends – a home for vocal brand advocates that provides education and prompts action. In this impressive case study, we’ll share how to listen to your consumers to deliver targeted, personalized experiences and drive brand loyalty.

Lauri Kien Kotcher


Hello Products

Susan Frech


Social Media Link


Networking Break


Maximizing Customer Relationships

The real estate sales process has been disrupted by technology that has changed the industry forever. Understanding local markets and building relationships with players in the sales ecosystem is critical to market success.  Find out how Zillow builds relationships with local real estate professionals nationwide to maximize revenue.

Keri McGhee

Senior Director, Marketing



Building Lifelong Loyalty

Creating loyalty with consumers is about more than rewarding purchase behaviors. It includes creating deeper engagements and building relationships by giving consumers an opportunity to interact with your brand in meaningful ways that drive brand authenticity. Of course, giving rewards that are meaningful and relevant are equally important. This session will share actionable insights and data about various customer loyalty programs you can use in your business today.

Robyn Ashton

VP, Operations




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  • EMA