Linking Organizational Characteristics to Employee Attitudes and Behavior — A Look at the Downstream Effects on Market Response and Financial Performance
March 1, 2012
Although the economy continues to swing more positively, a key area for chief executives continues to be profitable revenue growth. This study examines the connection between internal, organizational drivers and financial performance. Delivering better customer experiences starts with developing satisfied employees. While we recognize the importance of an enriched workforce, the particular organizational drivers for employee engagement and the downstream effects of an engaged workforce on customer satisfaction and company profits can be less evident. A clear sustainable growth strategy comes from making an investment in employee satisfaction and enrichment, which this research reveals has a direct and positive impact on a company’s bottom line.
Please visit our "Also See" section to the right for the full PDF of the Research Report.)
"Linking Organizational Characteristics to Employee Attitudes and Behavior — A Look at the Downstream Effects on Market Response and Financial Performance." BMA, March 2012.
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